RETURNS

*Final Sale Items*

  • Accessories
  • Items marked "FINAL SALE"
  • Doorbusters
  • Tanning Products

 

*Unwashed, unworn and unused merchandise that is in resellable condition, may be returned for a refund within 14 days of delivery. 

*Make sure all items are in NEW condition. Unworn, unwashed and unused with tags attached in original packaging. Items must be fragrance free, no marks of any kind or pet hair. (We can't accept anything that doesn't meet the criteria listed above.)

*Shoes must be returned in their original shoe box & placed inside an additional protective shipping box. Damages to shoe boxes may make them ineligible for return. 

*Damaged or defective items must be reported within 5 days of receiving the item, per tracking number.

*Swimwear can be returned in the 14 day period, with all sanitary liners and tagged attached. Must be clean and in new/resellable condition. No deodorant or makeup marks. 

*Holley Girl is not responsible for items shipped to the wrong given address. 

EXCHANGES 

Our inventory moves quickly, so we aren't able to offer exchanges. If you need to return an item for another size, send it back asap and go ahead and repurchase the correct item you would like. Once your return is received and processed, we will go ahead and refund you for that item. 

RETURN PROCESS

1) Email heyholleygirl@gmail.com with your order number and which items you are returning. We will provide you with a return shipping label to mail your items back. Return shipping fees will be deducted from your refund amount. 

2) Make sure all items are in NEW condition, unworn with tags attached in original packaging, and fragrance free. No marks of any kind. (We can't accept anything that doesn't meet the criteria listed above.)

3) Ship packages back to Holley Girl. Customer is responsible for return shipping. 

4) Please keep a copy of the tracking number for your package as we cannot be responsible for lost packages.

**Once returned, your item will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition you will receive a refund in the original form of payment. 

**Returned items that aren't eligible for refunds will be returned to customer at their cost.

**Due to the return policies of Facebook and Instagram, orders placed directly through those interfaces are not eligible for return labels. Email heyholleygirl@gmail.com for return shipping address.

SHIPPING TO CANADA & UK

*International shipping rates are calculated at checkout. Holley Girl does not cover any duties, taxes or custom fees. Customers will be liable for any shipping or additional fees that may arise. If items need to be returned, all return shipping and fees of any kind must also be covered by the customer and items will still need to be received within the 14 day return window.

Questions? Email heyholleygirl@gmail.com

We hope you love your purchases!