FREE SHIPPING FOR U.S. ORDERS OVER $100

Shipping Protection

Submit all claims to: hello@holleygirl.com


What We Cover:  Lost or Stolen Packages

Packages presumed to be lost

A package is considered to be lost if it has not been reported as delivered by the carrier and if 7 days have passed since the last tracking update for domestic shipments or 20 days have passed for international shipments.  

Elapsed estimated delivery date
A package can also be considered lost if 48 hours have passed since the last estimated delivery date from the carrier.  The package will only be considered lost if no attempted delivery or update to the package status has been made.  

Only part of an order was delivered
If only part of an order with multiple packages arrives, the undelivered packages will be considered lost.  You must file a claim within 30 days of the last tracking update. 

If your order arrives and there are items missing within the package (with no evidence of tampering i.e damaged partially opened box) please contact Holley Girl to resolve the issue.

Delivered but missing package ("Stolen" Packages)
Holley Girl will consider a package “stolen” if the package is marked “delivered” but the customer did not receive it. A claim must be filed within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the package may be found on the premises or has been marked “delivered” prematurely by the carrier. 

Delivered to wrong address
Holley Girl will consider a package “stolen” if the customer provided the correct address at checkout, but the shipping carrier delivered it to the wrong address. A claim must be filed within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the neighbor may hand over the misdelivered package.  

 

What We Don’t Cover

  • Invalid addresses
  • Delivery barriers
  • Packages marked “return to sender

Holley Girl will not consider a package “lost” if a shipping carrier is unable to deliver a package due to an invalid or undeliverable address, an unexpected delivery barrier, or if the customer refuses a delivery. In these instances, the carrier may return the package to the Holley Girl (“return to sender”) to be reused or resold.* Customers should contact Holley Girl to resolve their issue. 

If the package is misplaced by the carrier while in transit back to Holley Girl, and no tracking update is issued for 7 days, the package will be considered “lost.” A claim must be filed within 30 days of the last tracking update. 

Input wrong address
Holley Girl will not consider a package “lost” if the customer entered the wrong address at the time of purchase. If the package has not yet shipped, customers should reach out to the retailer to remedy the incorrect address. If the package has already shipped, customers should reach out to the shipping carrier to divert the package to the correct address.

Orders stuck in customs
Holley Girl will not consider a package “lost” if the order is stuck in customs for any reason, including incomplete paperwork, unpaid taxes or fees, or prohibited items. Please contact your local customs agency with questions. However, if a package is a replacement order processed by Holley Girl and it is stuck in customs due to unpaid fees, Holley Girl may reimburse the cost of the customs fees at our discretion.

Orders seized by law enforcement
Holley Girl will not consider a package “lost” if the order is seized and confiscated by federal or local law enforcement for any reason, including suspicion of illegal substances, counterfeit goods, or prohibited items. (See our policy on Contraband below.) Please contact the shipping carrier for more information. If you believe the package was seized in error, you may also appeal the seizure.

Cash on delivery or collect on delivery
Holley Girl will not consider a package “lost” if the customer does not pay for the order upon delivery in a cash on delivery or collect on delivery (COD) transaction.

Damaged Items Policies

Damaged Items or Manufacturing Defects
Holley Girl will consider an item “damaged” if the damage occured prior to opening a package. Holley Girl requires evidence of the damaged item (photos, videos, etc.) as part of the claims filing process. Claims for damaged orders must be filed within 30 days of the delivery date. 

Unless Holley Girl indicates otherwise, the customer does not need to return a damaged or broken item to the retailer.

Miscellaneous Policies

Claim filed too late
All claims must be filed 30 days from the last tracking update for lost orders and 30 days from delivery date for damaged or stolen orders. If a claim is filed outside these time frames, Holley Girl reserves the right to deny the claim.

Expedited shipping
Holley Girl does not cover shipping carrier delays or lateness on expedited shipping (e.g. overnight, next day, or two- or three-day delivery). For example: If you purchased two-day shipping and your order is delivered (undamaged) any time after the second day, Holley Girl will not provide a refund of shipping or product costs. For questions or concerns, contact the shipping carrier responsible for the delivery, as their policies may support a refund.

Out of stock items
Holley Girl reserves the right to refund items that are listed as out of stock.

Quality control
If a customer is unsatisfied with the quality of the product received, the customer should submit a return per the return policy.

Non-sanctioned shipping address
Holley Girl cannot cover orders shipped to countries imposed with U.S. sanctions. In these instances, the Shipping Protection premium can be refunded upon request.

Contraband
Holley Girl will not cover orders that are lost, stolen, or damaged if the items purchased are considered contraband. Please keep in mind that what is legal in one state may be illegal in another. Check your state law before purchasing. 

Payment installment companies
It is the customer’s responsibility to pay any payment installment company (Affirm, Sezzle, Afterpay, etc.) directly. Once Holley Girl refunds the customer for their order, the customer must pay their installments to the payment installment company directly.

Submit all claims to: hello@holleygirl.com

 

Submit all claims to: hello@holleygirl.com


What We Cover:  Lost or Stolen Packages

Packages presumed to be lost

A package is considered to be lost if it has not been reported as delivered by the carrier and if 7 days have passed since the last tracking update for domestic shipments or 20 days have passed for international shipments.  

Elapsed estimated delivery date
A package can also be considered lost if 48 hours have passed since the last estimated delivery date from the carrier.  The package will only be considered lost if no attempted delivery or update to the package status has been made.  

Only part of an order was delivered
If only part of an order with multiple packages arrives, the undelivered packages will be considered lost.  You must file a claim within 30 days of the last tracking update. 

If your order arrives and there are items missing within the package (with no evidence of tampering i.e damaged partially opened box) please contact Holley Girl to resolve the issue.

Delivered but missing package ("Stolen" Packages)
Holley Girl will consider a package “stolen” if the package is marked “delivered” but the customer did not receive it. A claim must be filed within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the package may be found on the premises or has been marked “delivered” prematurely by the carrier. 

Delivered to wrong address
Holley Girl will consider a package “stolen” if the customer provided the correct address at checkout, but the shipping carrier delivered it to the wrong address. A claim must be filed within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the neighbor may hand over the misdelivered package.  

 

What We Don’t Cover

  • Invalid addresses
  • Delivery barriers
  • Packages marked “return to sender

Holley Girl will not consider a package “lost” if a shipping carrier is unable to deliver a package due to an invalid or undeliverable address, an unexpected delivery barrier, or if the customer refuses a delivery. In these instances, the carrier may return the package to the Holley Girl (“return to sender”) to be reused or resold.* Customers should contact Holley Girl to resolve their issue. 

If the package is misplaced by the carrier while in transit back to Holley Girl, and no tracking update is issued for 7 days, the package will be considered “lost.” A claim must be filed within 30 days of the last tracking update. 

Input wrong address
Holley Girl will not consider a package “lost” if the customer entered the wrong address at the time of purchase. If the package has not yet shipped, customers should reach out to the retailer to remedy the incorrect address. If the package has already shipped, customers should reach out to the shipping carrier to divert the package to the correct address.

Orders stuck in customs
Holley Girl will not consider a package “lost” if the order is stuck in customs for any reason, including incomplete paperwork, unpaid taxes or fees, or prohibited items. Please contact your local customs agency with questions. However, if a package is a replacement order processed by Holley Girl and it is stuck in customs due to unpaid fees, Holley Girl may reimburse the cost of the customs fees at our discretion.

Orders seized by law enforcement
Holley Girl will not consider a package “lost” if the order is seized and confiscated by federal or local law enforcement for any reason, including suspicion of illegal substances, counterfeit goods, or prohibited items. (See our policy on Contraband below.) Please contact the shipping carrier for more information. If you believe the package was seized in error, you may also appeal the seizure.

Cash on delivery or collect on delivery
Holley Girl will not consider a package “lost” if the customer does not pay for the order upon delivery in a cash on delivery or collect on delivery (COD) transaction.

Damaged Items Policies

Damaged Items or Manufacturing Defects
Holley Girl will consider an item “damaged” if the damage occured prior to opening a package. Holley Girl requires evidence of the damaged item (photos, videos, etc.) as part of the claims filing process. Claims for damaged orders must be filed within 30 days of the delivery date. 

Unless Holley Girl indicates otherwise, the customer does not need to return a damaged or broken item to the retailer.

Miscellaneous Policies

Claim filed too late
All claims must be filed 30 days from the last tracking update for lost orders and 30 days from delivery date for damaged or stolen orders. If a claim is filed outside these time frames, Holley Girl reserves the right to deny the claim.

Expedited shipping
Holley Girl does not cover shipping carrier delays or lateness on expedited shipping (e.g. overnight, next day, or two- or three-day delivery). For example: If you purchased two-day shipping and your order is delivered (undamaged) any time after the second day, Holley Girl will not provide a refund of shipping or product costs. For questions or concerns, contact the shipping carrier responsible for the delivery, as their policies may support a refund.

Out of stock items
Holley Girl reserves the right to refund items that are listed as out of stock.

Quality control
If a customer is unsatisfied with the quality of the product received, the customer should submit a return per the return policy.

Non-sanctioned shipping address
Holley Girl cannot cover orders shipped to countries imposed with U.S. sanctions. In these instances, the Shipping Protection premium can be refunded upon request.

Contraband
Holley Girl will not cover orders that are lost, stolen, or damaged if the items purchased are considered contraband. Please keep in mind that what is legal in one state may be illegal in another. Check your state law before purchasing. 

Payment installment companies
It is the customer’s responsibility to pay any payment installment company (Affirm, Sezzle, Afterpay, etc.) directly. Once Holley Girl refunds the customer for their order, the customer must pay their installments to the payment installment company directly.

Submit all claims to: hello@holleygirl.com